The Opposite of Identity Theft

I've just spent almost an hour writing a letter, making copies, making a trip to the post office, etc. for a creditor who INSISTS on getting my name wrong in its records. I have called to no avail. I was assured my name was corrected, but I'm still getting a tidal wave of paperwork in the wrong name. Now the creditor wants me to initiate automatic deductions from my bank account. How, pray tell, can I do that when my bank account is in my actual name, and the creditor's records -- and the form it wants me to use -- is in the fantasy name???? (The name is not actually a fantasy, but a despised maiden name that I have not used for over 36 years and only give to people when I must provide my maiden name. It has many bad associations for me, which makes this process not only irritating and time-wasting, but really, really upsetting.)

This is the opposite of identity theft; I'm having an identity foisted on me that I don't want.

Now I know at least in a small way how those people must feel who are prematurely declared dead by Social Security, etc. and whose cries of but I'm still alive! are ignored.