I would say it nickel-and-dimes the customer to death, but it actually ten-dollar-bills us.
After decades of being in the dark ages, I decided to buy a cordless phone and order caller ID. The last cordless I had was such a disaster that I threw it away after less than a month of use. But since most people I know successfully use cordless phones, and because I was weary of not knowing who is calling (and therefore I would just not answer), and because my daughter is probably weary of having to ring 20 times before I will answer, I bought the phone yesterday and set out to order caller ID today.
It cost ten dollars. Ten dollars! Caller ID comes free with cell phones. For another 52 cents, I could "bundle" call waiting ID and so I did, but now it occurs to me that I don't have call waiting on my home phone. I'm so used to having it on my cell phone that I take it for granted -- something that comes with the service. Geez. I guess I need to go back in and change my order again.
I feel so used.
I'd give up the land line, but I want to limit the number of people to whom I give the cell number. As in, no business contacts. As in, not facilitate junk calls to my cell phone.
But this, this is a heck of a price to pay for "convenience." One hundred twenty dollars per year.
The worst part is that I hardly ever use either phone.